Protection

Data Protection Policy – ImpactX

1. Introduction

At ImpactX, we are committed to safeguarding the privacy and personal data of all players and users engaging with our action video games. Whether you play on consoles, PC, or mobile platforms, your personal information is handled responsibly, securely, and in compliance with applicable data protection laws. This policy outlines the types of data we collect, how it is used, and your rights regarding your information. By using our games, platforms, and services, you agree to the practices described in this policy.

2. Scope

This policy applies to all personal data collected from players of action video games across all platforms, including in-game accounts, online features, mobile applications, websites, tournaments, and community forums. It also applies to data collected via customer support, communications, and events organized by ImpactX.

3. Personal Data We Collect

  • Identification Data: player username, real name, date of birth, and account ID.
  • Contact Details: email address and phone number for registration and communication.
  • Account Information: login credentials, subscription details, membership status, and preferences.
  • Payment Information: billing details, transaction records, and purchase history, processed securely via certified payment processors.
  • Gameplay Data: game progress, scores, in-game achievements, multiplayer interactions, and session history.
  • Device and Technical Data: IP address, device type, operating system, console or PC specifications, and connection data.
  • Voice and Communication Data: if used in multiplayer voice chat, communication data may be collected for moderation, safety, and support purposes.
  • Marketing Preferences: consented preferences for newsletters, promotional offers, and updates about new games or events.

Sensitive personal data is collected only with explicit consent and used solely for specific purposes required for gameplay, safety, or marketing.

4. How We Use Your Data

  • Game Operation: enabling game functionality, saving progress, and providing personalized experiences.
  • Account Management: creating, securing, and maintaining player accounts.
  • Payment and Purchases: processing transactions, subscriptions, and in-game purchases.
  • Customer Support: responding to inquiries, complaints, and technical issues.
  • Community and Multiplayer Features: facilitating safe interactions, leaderboards, team play, and events.
  • Analytics and Improvements: analyzing gameplay behavior to enhance user experience, optimize performance, and develop new features.
  • Marketing Communications: sending promotions, updates, and event notifications where consent has been given.
  • Legal and Security Compliance: detecting and preventing fraud, cheating, or unauthorized access, and complying with legal obligations.

5. Legal Basis for Processing

  • Contractual Necessity: to provide the services you request.
  • Consent: for marketing communications and optional features.
  • Legitimate Interests: for service improvement, safety, security, and community management.
  • Legal Obligations: for compliance with applicable laws, regulations, or court orders.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined above. Once data is no longer required or upon account deletion, it will be securely deleted or anonymized to prevent unauthorized access. Retention periods may also comply with legal or accounting requirements.

7. Data Sharing

  • Service Providers: for payment processing, hosting, analytics, or technical support.
  • Event or Tournament Partners: for competition management or special events.
  • Platform Partners: where integration with consoles or third-party services is required.
  • Legal Authorities: when required to comply with law or protect our rights.

All partners are contractually bound to maintain confidentiality and security.

8. Data Security Measures

  • Encryption for data in transit and at rest.
  • Access controls to restrict data to authorized personnel.
  • Regular security monitoring, updates, and testing.
  • Staff training on responsible data handling and privacy practices.

9. Children’s Data

Our games are intended for users above the minimum legal age. We do not knowingly collect personal data from children without parental consent. If data is collected from minors with consent, parents or guardians may request access or deletion.

10. Your Rights

  • Access the data we hold about you.
  • Correct or update inaccurate information.
  • Request deletion of your data.
  • Restrict or object to certain processing activities.
  • Receive your data in a portable format.

Requests should be submitted to our Data Protection Officer or support team, and identity verification may be required.

11. Updates to the Policy

We may update this policy to reflect technological, operational, or legal changes. Users will be informed of significant changes, and continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or to exercise your data protection rights, contact our Data Protection Officer or customer support team at ImpactX.